No-refund policy
Orders are sold under our no-refund policy. Change-of-mind returns and returns of opened or used food are not accepted. This policy does not limit rights available under applicable law.
Talk to us about your order.
We do not offer routine returns or refunds. If your order is lost, damaged, incorrect or incomplete, please call our support team so we can review it with you.
PRE-LAUNCH DRAFT · These terms still need the business owner’s approval. Payment and delivery services have not been activated.
REPORT AN ISSUELost or damaged orders
Call +91 78559 16869 with your order number. Our team will review the delivery or product issue and explain the available resolution. These cases are handled directly by our support team.
Information that helps
Keep the outer packaging and product label. Photographs of damage, delivery messages and an unboxing video, if available, can help our team investigate the issue.
Contact order support
Call or WhatsApp +91 78559 16869, or email care@churnandgrain.com. Please include your order number. Never share card details, UPI PINs or payment OTPs.
Natural variations
Ghee may range from pale yellow to deep golden and remain grainy. Honey may crystallise. Saffron colour varies by harvest. Shilajit consistency changes with temperature. Olive oil can cloud when cold. Turmeric Latte and Amlaprash may vary between batches. These are natural—not defects.
REGISTERED BUSINESS ADDRESSIconic Homes, Plot No. 37, OSHB Colony, Lewis Road, Bhubaneswar, Odisha — 751002
QUESTIONS ABOUT THIS POLICY?Our customer-care team responds personally.CONTACT THE TEAM